Can I get money back if my flight is cancelled?

Cancelled Flight? You’re Likely Entitled to a Refund.

Flight cancellations are frustrating, especially when you’ve already invested time and money in your trip. While the initial reaction might be to accept a rebooking or a travel voucher, you may be legally entitled to a full refund, even if your ticket was labelled “non-refundable.” This is a crucial point often overlooked by frustrated travelers.

The key lies in understanding your passenger rights. Airlines are obligated to refund passengers for cancelled flights, regardless of the reason for cancellation. This includes circumstances beyond the airline’s control, such as unforeseen weather events or air traffic control issues. The notion of a “non-refundable” ticket only relates to the passenger forfeiting the opportunity to change their flight, not their right to a refund in the event of a cancellation initiated by the airline.

Let’s clarify: if your flight is cancelled, the airline must offer you a choice:

• Rebooking onto a comparable flight: This should be on a flight with a similar schedule and routing to your original booking. However, if the proposed alternative is significantly inconvenient, you are not obligated to accept it.
• A full refund: This is your right even if your ticket was marked “non-refundable.” The airline cannot force you to accept a travel voucher or credit in lieu of a cash refund.

Crucially, your right to a refund holds even if you decline a rebooking option offered by the airline. Choosing to forego a later flight because it doesn’t suit your schedule doesn’t forfeit your right to reimbursement. The airline’s cancellation is the trigger for your entitlement to a refund.

What constitutes a “substantial schedule alteration”?

Beyond outright cancellations, significant delays can also trigger your right to a refund. While there isn’t a universally agreed-upon definition of “substantial,” delays of several hours, particularly if they disrupt your travel plans considerably (like missing a connecting flight), often qualify. Always check your airline’s specific policy and the relevant regulations in your jurisdiction.

How to claim your refund:

Contact your airline immediately. Keep all relevant documentation, including your booking confirmation, flight cancellation notice, and any communication with the airline. Be polite but firm in asserting your right to a refund. If you encounter difficulties, consider contacting your consumer protection agency or filing a complaint with the relevant aviation authority in your country or region.

In short, don’t assume a cancelled flight means you’re stuck with a useless ticket. Understanding your rights and acting decisively can help ensure you receive the financial compensation you deserve. Don’t hesitate to seek professional advice if needed to navigate the process effectively.