Can I get the next available train if mine is Cancelled?

Can I Get the Next Available Train If Mine Is Canceled?

If your LNER train is canceled, you are welcome to take the next departing LNER train. However, to ensure a comfortable journey, it is highly recommended that you secure a fresh seat reservation. This will guarantee you a designated spot onboard the subsequent service.

Here are the steps to follow if your LNER train is canceled:

1. Check the LNER website or app for the next available train.
2. Make a seat reservation for the next train. You can do this online, through the LNER app, or by calling the LNER customer service line.
3. Arrive at the station in plenty of time for your new train.

If you are unable to secure a seat reservation for the next train, you may still be able to travel on the train if there are any empty seats available. However, you may have to stand or sit in a less comfortable seat.

It is important to note that if your train is canceled due to a reason beyond LNER's control, such as bad weather or a strike, you may not be entitled to compensation. However, you may be able to get a refund for your ticket.

For more information about what to do if your LNER train is canceled, please visit the LNER website or call the LNER customer service line.