Can we cancel Shinkansen tickets?

Can Shinkansen Tickets Be Cancelled?

Cancelling a Shinkansen (bullet train) ticket isn’t always straightforward, but there are circumstances where a refund is possible. Crucially, the ability to receive a refund hinges on whether you’ve already boarded the train or not.

The key takeaway is that a refund is generally only available if the ticket hasn’t been used. This means you haven’t picked up the ticket or entered the train station for boarding before the scheduled departure. If you’ve already entered the station and are waiting for the train, or have already boarded the train, you are unlikely to receive a refund.

For non-reserved seats, there’s a specific timeframe for requesting a refund. In these cases, refunds can be obtained up until 11:30 PM on the day of travel. After this point, the ticket is considered used and a refund will likely be impossible.

It’s essential to note that policies may vary slightly depending on the specific Shinkansen ticket type and the circumstances surrounding the cancellation request. For example, for reserved seats (e.g., Green Car), specific rules and conditions might apply. While the information here is generally applicable, checking the official Japan Rail Pass or ticket provider’s website is always recommended for up-to-date and accurate information.