Can you be banned from Grab?

Upholding Safety and Respect on Grab: Consequences of Egregious Conduct

Grab, a leading mobility and delivery platform, places immense value on the safety and well-being of its users. To safeguard our community, we have established strict guidelines that prohibit egregious actions that undermine our core principles.

We define egregious conduct as any behavior that poses a serious threat to the physical, sexual, or psychological integrity of our users. This includes, but is not limited to: physical or sexual assault, murder, kidnapping, and any form of harassment or abuse.

Our platform relentlessly monitors for any potential violations of these guidelines. When such conduct is detected, we take swift and decisive action. This may include the immediate deactivation or termination of the user’s account, along with reporting the incident to the relevant authorities.

We believe that maintaining a safe and respectful environment is paramount to fostering a positive and inclusive community. We encourage all our users to uphold these principles and to report any instances of egregious conduct.

Consequences of Violating Our Guidelines

If a user is found to have engaged in egregious conduct, they will face the following consequences:

• Immediate suspension or termination of their Grab account
• Inability to access Grab services
• Permanent blacklisting from our platform
• Potential criminal prosecution

We understand that mistakes can happen, but willful violations of our guidelines will not be tolerated. We reserve the right to take any and all necessary measures to protect our users and maintain the integrity of our platform.

Reporting Egregious Conduct

If you witness or experience any egregious conduct on Grab, we urge you to report it immediately. You can do so through the following channels:

• In-app reporting tool
• Grab Customer Service
• Law enforcement authorities

By reporting egregious conduct, you help us create a safer and more respectful environment for everyone.

Grab is committed to protecting our users and ensuring that our platform remains a safe and enjoyable space for all. We appreciate your cooperation in upholding these principles and working together to create a positive and inclusive community.