Can you get compensation for an overbooked flight?

Seeking Compensation for Overbooked Flights: Your Rights

When a flight is overbooked, airlines have the unfortunate task of denying boarding to passengers. However, this inconvenience can come with potential compensation for the affected passengers.

Involuntary vs. Voluntary Bumping

The type of compensation you receive depends on whether you were involuntarily removed from the flight or voluntarily bumped.

• Involuntary Removal: If the airline forcibly removes you from the flight without your consent, you are entitled to compensation under the U.S. Department of Transportation (DOT) regulations.
• Voluntary Bumping: If you agree to give up your seat voluntarily, the airline may offer compensation or other incentives, such as a free ticket or travel voucher.

Compensation Amounts

The amount of compensation you receive can vary depending on the following factors:

• Involuntary Removal: Under DOT regulations, you are entitled to compensation equal to 200% of the one-way fare for your ticket, up to a maximum of $675.
• Voluntary Bumping: Airlines have more flexibility in determining the compensation for voluntary bumping, which can include free flights, travel vouchers, or other benefits.

Airline Responsibilities

In addition to compensation, airlines have the following legal responsibilities in overbooking situations:

• Provide timely notification: Airlines must notify passengers of overbooking as soon as possible.
• Offer alternative flights: Airlines must provide passengers with alternative flights on their own airline or other carriers.
• Accommodate passengers: Airlines must provide food, drinks, and a place to wait for the alternative flight.
• Comply with DOT regulations: Airlines must adhere to DOT regulations regarding compensation and treatment of passengers.

Filing a Claim

If you have been involuntarily removed from an overbooked flight, you should file a claim with the airline. The airline has 30 days to respond to your claim. If you are not satisfied with the airline’s response, you can contact the DOT to file a formal complaint.

Conclusion

Overbooked flights can be frustrating, but passengers are entitled to compensation and assistance from airlines. By understanding your rights and the airline’s responsibilities, you can ensure fair treatment and minimize the inconvenience of overbooking.