Does delay repay cover missed connections?

Does Delay Repay Cover Missed Connections?

When booking flights, unforeseen delays and missed connections can be a source of frustration and inconvenience. However, passengers may be entitled to compensation if significant delays result in missed connections.

Eligibility for Compensation

According to regulations, passengers are eligible for compensation if:

• The connecting flight is part of the same itinerary and booked on a single ticket.
• The final destination arrival is delayed by 3 hours or more due to an initial flight delay.

Missed Connections Due to Delays

If a missed connection is caused by a delay on the initial flight, compensation may be due. For example:

• You book a flight from London to Barcelona with a connection in Madrid.
• The London-Madrid flight is delayed by 2 hours, causing you to miss your connecting flight to Barcelona.
• The arrival in Barcelona is more than 3 hours behind schedule.

In this scenario, you would be eligible for compensation because the entire itinerary was on a single booking and the final destination arrival was delayed by more than 3 hours due to the initial flight delay.

Exemptions

It’s important to note that there are exemptions to this compensation rule. For instance, compensation may not be applicable if the delay is caused by:

• Extraordinary circumstances beyond the airline’s control, such as weather or security incidents.
• Passenger actions, such as failing to check in on time or meeting passport/visa requirements.

How to Claim Compensation

To claim compensation for missed connections due to delays, you can:

• Contact the airline directly.
• Use a flight delay compensation service.
• File a claim with the relevant regulatory body, such as the Civil Aviation Authority (CAA).

Conclusion

Missed connections due to flight delays can be compensated if the entire itinerary is on a single booking and the final destination arrival is delayed by 3 hours or more. Passengers should be aware of their rights and consider claiming compensation if they encounter such situations. However, it’s essential to note that exemptions apply and to check with the airline or the regulatory body for specific details and guidance.

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