How do I file TDR for diverted trains?

Claiming Refunds for Diverted Train Journeys in India: A Simple Guide

Train diversions are an unfortunate reality of rail travel, sometimes caused by unforeseen circumstances like track maintenance, natural disasters, or other operational issues. While a diverted route can get you to your destination, it often involves extended travel times, missed connections, and overall inconvenience. Thankfully, Indian Railways allows passengers to claim refunds for such disruptions through a Ticket Deposit Receipt (TDR) filing process. This article provides a clear guide on how to navigate this process online via the IRCTC website.

Unlike cancellations where refunds are often automatic, diverted journeys require a proactive approach from the passenger to claim a refund. Here’s a step-by-step breakdown:

1. Access Your Booking History: Log in to your IRCTC account on the official website. Navigate to “My Account” and then select “My Transactions.” Within this section, you’ll find “Booked Ticket History.” Click on this to view all your past and current train bookings.

2. Locate the Specific PNR: Identify the PNR (Passenger Name Record) corresponding to the diverted train journey. This unique ten-digit number is crucial for initiating the refund process.

3. Initiate the TDR Filing: Once you’ve located the correct PNR, you should see a button labeled “File TDR” or a similar option. Click on this button. Note that this option is typically only available after the journey’s scheduled completion date.

4. Select “Train Diverted” as the Reason: A form will appear requiring you to specify the reason for filing the TDR. Choose the option that indicates “Train Diverted.”

5. Provide Additional Details (If Required): Depending on the specific circumstances, you may be asked to provide additional details regarding the diversion. This might include the original route, the diverted route, and any supporting evidence you may have. While not always mandatory, providing such information can expedite the refund process.

6. Submit the TDR: After filling in the required information, carefully review the details and submit the TDR. You will receive a confirmation message and a TDR reference number. Keep this reference number for future tracking and inquiries.

7. Track Your Refund Status: You can monitor the status of your TDR claim through the IRCTC website. Look for a “TDR Status” option under “My Transactions.” The processing time for refunds can vary, so patience is advised.

While the online TDR filing process is generally straightforward, some situations might require contacting IRCTC customer support for assistance. This might be necessary if you encounter technical issues or if your refund is delayed significantly.

By following these steps, you can ensure you receive the appropriate refund for the inconvenience caused by a diverted train journey. Remember to file your TDR as soon as possible after the scheduled journey completion date to avoid any potential delays in processing.