How much compensation can I get from a cancelled flight?

How Much Compensation Can I Get From a Cancelled Flight?

Flight cancellations are frustrating, inconvenient, and sometimes costly. But knowing your rights can significantly ease the burden and ensure you receive the compensation you deserve. While the specifics vary depending on the reason for the cancellation and your location, several key principles govern airline liability.

Reimbursement for the Cancelled Flight: This is the most basic right. If your flight is cancelled, the airline is obligated to provide a full refund for the cost of the cancelled flight segment. This applies even if the cancellation was due to unforeseen circumstances like severe weather. Crucially, this refund should cover the full ticket price, not just a partial voucher for future travel. Don’t accept anything less than a complete refund to your original payment method.

Connecting Flights and Itinerary Disruption: Your entitlement extends beyond the single cancelled flight. If your cancelled flight was part of a larger itinerary, including connecting flights booked as a single reservation, you’re also entitled to a full refund for any unused connecting flights. For example, if your flight from London to New York is cancelled, and you had connecting flights from New York to Los Angeles booked under the same reservation, you should receive a refund for all three segments. Airlines often try to offer only a refund for the initial cancelled flight, so be assertive in claiming your full rights.

Repatriation: Getting You Home: Perhaps the most important aspect, particularly for long-haul flights, is the right to repatriation. If a cancellation significantly disrupts your journey, the airline is legally responsible for getting you back to your original point of departure. This doesn’t necessarily mean a free first-class ticket; it means they must provide reasonable alternative travel arrangements to return you home, even if it involves a different airline or route. This often includes accommodation and meals if necessary, depending on the delay’s length and circumstances.

Beyond the Basics: Potential Additional Compensation: While the above are fundamental rights, additional compensation might be available depending on factors such as:

• The reason for the cancellation: Cancellations due to circumstances within the airline’s control (e.g., overbooking, operational issues) often trigger further compensation beyond the refund, potentially including financial compensation for the inconvenience caused. This varies significantly by jurisdiction and is often defined by regulations like EU Regulation 261/2004 (for flights within or departing from the EU).
• The length of the delay: Significant delays following a cancellation can also entitle you to further compensation.
• Your country of origin and destination: Laws differ between countries, so understanding the applicable regulations in your situation is crucial.

Taking Action: Document everything. Keep records of your booking confirmation, cancellation notice, and any communication with the airline. Familiarize yourself with your rights under the relevant aviation regulations in your country and the airline’s own policies. Don’t hesitate to contact the airline directly, and if you’re dissatisfied with their response, consider filing a complaint with your national aviation authority or seeking legal advice.

In conclusion, a cancelled flight doesn’t just mean inconvenience; it means the airline has responsibilities. Understanding your rights and proactively claiming your entitlements can significantly alleviate the stress and financial burden of a disrupted travel plan. Don’t be afraid to stand your ground and fight for the compensation you deserve.