What happens if my checked bag doesn't arrive?

Lost Luggage: Immediate Actions to Retrieve and Seek Compensation

In the unfortunate event that your checked baggage does not arrive with you at your destination, it is crucial to take immediate action to ensure its retrieval and seek potential compensation for associated costs.

1. Report the Missing Baggage:

• Proceed to the designated baggage claim office of your airline upon arrival.
• Report the missing baggage promptly, providing details such as your flight information, bag description, and any identifying features.
• Obtain a Property Irregularity Report (PIR) or baggage claim form, which serves as documentation of your claim.

2. File a Claim:

• Complete and submit the PIR or baggage claim form to initiate the process of retrieving your belongings.
• Provide accurate and detailed information, including your contact information, travel itinerary, and description of the missing items.
• If applicable, include receipts for any essential items purchased due to the missing luggage.

3. Track the Status of Your Claim:

• Most airlines offer online tracking systems where you can monitor the status of your claim.
• Check the system regularly for updates on the location of your baggage.
• Contact the airline’s baggage office if you do not receive any updates within a reasonable timeframe.

4. Compensation for Associated Costs:

• If your luggage is delayed or lost for an extended period, you may be eligible for compensation for associated expenses.
• This may include reimbursement for essential items purchased, transportation costs, or lost income due to missed business opportunities.
• Refer to your airline’s baggage policy for specific details on compensation eligibility and procedures.

5. Follow Up Regularly:

• Contact the airline’s baggage office periodically to inquire about the status of your claim and provide any additional information that may assist in its retrieval.
• Be persistent and assertive, especially if you are experiencing significant delays or inconveniences.

Additional Tips:

• Take photos of your baggage before checking it in for identification purposes.
• Pack essential items in your carry-on bag to minimize disruption in case of missing luggage.
• Consider purchasing travel insurance that includes coverage for lost or delayed baggage.