What happens if we miss the Eurostar?

Missed Your Eurostar Connection? Here's What to Do

If you find yourself in the unfortunate situation of missing your Eurostar connection, it's crucial to remain calm and follow these steps:

1. Check Your Original Itinerary:

Firstly, review your original itinerary to determine the amount of transfer time you had allocated. If it was sufficient, Eurostar typically allows you to rebook on the next available service without incurring additional charges.

2. Confirm the Delay:

Contact your connecting train operator promptly to confirm the delay and inform them of your missed connection. This step will facilitate a smoother process for assistance with rebooking.

3. Rebooking Procedure:

In most cases, Eurostar will automatically rebook you on the next available service. However, if this is not the case, approach the Eurostar team at the station to arrange for rebooking.

4. Additional Assistance:

If you require additional assistance or encounter any difficulties with rebooking, do not hesitate to seek help from the Eurostar staff. They are trained to provide support and guide you through the necessary steps.

Tips to Avoid Missing Your Eurostar Connection:

• Arrive at the station well in advance: Allow ample time for check-in, security, and any potential delays.
• Check the display boards carefully: Pay attention to the departure gate and track number to avoid confusion.
• Consider potential disruptions: Be aware of any planned engineering works or other disruptions that may impact your journey.
• Have a backup plan: If possible, have an alternative transportation option in mind in case you miss your Eurostar connection.