What happens when a flight is delayed or canceled?

Flight Delays and Cancellations: Know Your Rights and Seek Compensation

Unexpected flight disruptions can wreak havoc on travel plans, leaving passengers stranded and frustrated. However, thanks to new US regulations, travelers now have greater rights and financial recourse in the event of flight delays or cancellations.

Financial Compensation for Delays and Cancellations

Under US regulations, airlines are now obligated to provide cash refunds to passengers for substantial delays or cancellations. This represents a significant change in passenger rights and offers a measure of protection for unforeseen travel setbacks.

Defining Substantial Delays and Cancellations

The definition of a substantial delay or cancellation varies depending on the airline and the specific circumstances. However, as a general rule, flights that are delayed by more than three hours or canceled without advance notice are considered substantial and may qualify for compensation.

How to Seek Compensation

If you experience a substantial flight delay or cancellation, it is important to take the following steps:

• Contact the airline immediately: Report the delay or cancellation to the airline as soon as possible.
• Request a refund: Explain to the airline that you are requesting a refund due to the substantial delay or cancellation.
• Provide documentation: If possible, provide documentation supporting your claim, such as a boarding pass or flight itinerary.
• Follow up: If the airline initially denies your request, be persistent and follow up until you receive a satisfactory resolution.

Additional Passenger Rights

In addition to financial compensation, airlines are required to provide passengers with certain amenities during flight delays or cancellations, including:

• Rebooking: Airlines must offer passengers the option to rebook on the next available flight or a later flight.
• Food and beverages: Airlines must provide food and beverages to passengers during extended delays.
• Overnight accommodations: If an overnight delay is expected, airlines must provide passengers with overnight accommodations.

Understanding Your Rights

It is important for travelers to be aware of their rights and responsibilities when it comes to flight delays and cancellations. By knowing your options and taking the necessary steps, you can ensure that you receive the compensation and assistance you deserve in the event of an unexpected travel disruption.