What is the new rule for flight cancellation?

New Rule for Flight Cancellation: Airlines Must Refund Passengers

In a significant change to passenger rights, airlines are now required to refund passengers if their flight is significantly altered or canceled and they decline rebooking. This new rule, implemented by the U.S. Department of Transportation (DOT), provides greater protection for air travelers who experience disruptions to their flights.

Refund Eligibility

Passengers are eligible for a refund if their flight is canceled or altered by more than two hours for domestic flights and four hours for international flights. This applies even if the airline offers to rebook the passenger on a different flight.

Substantial Delays and Unpaid-For Services

The new rule also covers substantially delayed checked bags. If a checked bag is delayed for more than 12 hours for domestic flights and 24 hours for international flights, the passenger is entitled to a refund of checked bag fees.

Additionally, passengers are entitled to refunds for any unpaid-for onboard services that were unable to be used due to the flight disruption. This includes services such as Wi-Fi, entertainment, and meals.

Exceptions

There are some exceptions to the refund requirement. Airlines are not required to provide refunds if the flight disruption is caused by circumstances beyond their control, such as weather, security threats, or air traffic control delays.

How to Get a Refund

Passengers who wish to obtain a refund should contact their airline directly. Airlines are required to process refund requests within seven business days for credit card purchases and 20 days for cash purchases.

Conclusion

The new rule for flight cancellation is a significant victory for air travelers. It provides greater flexibility and protection for passengers who experience disruptions to their flights. By ensuring that passengers are entitled to refunds for canceled or significantly altered flights, this rule helps to create a more equitable and consumer-friendly airline industry.