Why doesn't WiFi work on Eurostar?

Understanding Eurostar Wi-Fi Connectivity

Eurostar trains provide Wi-Fi connectivity to enhance passenger convenience during their journey through the Channel Tunnel. However, due to certain factors, Wi-Fi access may occasionally be interrupted.

Causes of Wi-Fi Interruptions

The primary reason for Wi-Fi outages on Eurostar trains stems from weak signals. As the train traverses areas where mobile or Wi-Fi networks are not readily available, such as the Channel Tunnel, signal strength may diminish.

Automatic Reconnection

In the event of a signal loss, passengers need not take any action. The Wi-Fi connection will automatically re-establish as soon as stronger signals are detected. This process occurs seamlessly without requiring manual intervention.

App Capabilities

To maximize the functionality of the Eurostar Wi-Fi, passengers are encouraged to download the Eurostar app. This app provides various capabilities, including:

• Real-time train information and updates
• Access to entertainment options such as movies, TV shows, and music
• The ability to purchase on-board services and refreshments
• Language translation services

Passenger Tips

To improve Wi-Fi connectivity, passengers may consider the following tips:

• Move closer to the train window or door, where signal reception may be stronger.
• Use devices that have reliable Wi-Fi receivers.
• Avoid using high-bandwidth applications during peak usage times.

Eurostar’s Commitment to Connectivity

Eurostar recognizes the importance of reliable Wi-Fi for passengers’ convenience and productivity. The company is continuously working to enhance the quality and availability of Wi-Fi services on its trains. Passengers are encouraged to provide feedback to assist Eurostar in improving the Wi-Fi experience for future journeys.