Will Lyft cancel a scheduled ride?

Can Lyft Cancel a Scheduled Ride?

Yes, Lyft can cancel a scheduled ride if certain conditions are not met.

When Lyft Cancels a Ride

• Passenger no-show: If the passenger is not present at the pickup location within 30 minutes of the scheduled pickup time, Lyft may cancel the ride.
• Driver no-show: If the driver does not arrive at the pickup location within 30 minutes of the scheduled pickup time, Lyft may cancel the ride.
• Driver late: If the driver’s estimated time of arrival (ETA) is more than 10 minutes late and the passenger cancels the ride, Lyft may cancel the ride.
• Passenger cancels early: If the passenger cancels the ride more than 24 hours before the scheduled pickup time, Lyft may cancel the ride.

Exceptions

There are some exceptions to Lyft’s cancellation policy. For example, if the ride is canceled due to an emergency, Lyft may not charge a cancellation fee.

How to Avoid Ride Cancellation

To avoid having your ride canceled, it is important to:

• Be at the pickup location on time: Arrive at the pickup location at least 15 minutes before the scheduled pickup time.
• Keep your phone charged: Make sure your phone is fully charged so that you can receive notifications from Lyft.
• Respond to texts and calls: Lyft may send you text messages or call you to confirm your ride. Be sure to respond promptly.

What Happens if Your Ride is Canceled?

If your ride is canceled, you will receive a notification from Lyft. You may also be charged a cancellation fee. The amount of the cancellation fee will depend on the reason for the cancellation.

Conclusion

Lyft may cancel a scheduled ride if the passenger or driver does not meet certain conditions. By following the tips above, you can help to avoid ride cancellation.

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