How can I track an e-transfer?

Tracking Your Interac e-Transfers: A Simple Guide

Sending money via Interac e-Transfer is a convenient and widely-used method, but knowing how to track its progress is crucial. Whether you’re sending or receiving funds, understanding the tracking process ensures a smooth transaction and peace of mind. This guide provides clear steps to monitor your Interac e-Transfers.

Locating Your Pending and Completed e-Transfers:

Tracking your Interac e-Transfer is straightforward. The process involves accessing your online banking portal or mobile app. While specific interfaces may vary slightly depending on your financial institution, the general steps remain consistent:

1. Log in to your online banking account: Access your online banking account using your credentials.

2. Navigate to the “Move Money” or equivalent section: This section usually houses all options related to transferring funds, including Interac e-Transfers. The exact name might vary; look for options like “Transfers,” “Payments,” or “Send Money.”

3. Select “Interac e-Transfer” or a similar option: Once in the “Move Money” section, you should find a dedicated option for Interac e-Transfers.

4. Choose “Transfer History” or “View History”: This option allows you to see a list of your past and pending Interac e-Transfers. This history typically shows the date, time, amount, recipient, and status of each transfer.

5. Review the status of your e-transfer: The status will indicate whether the transfer is pending, completed, or if there’s an issue requiring attention. Pending transfers indicate the recipient hasn’t yet accepted the money. A completed status signifies successful transfer and acceptance.

Understanding Transfer Statuses:

Familiarizing yourself with the different statuses helps you anticipate the next steps. Common statuses include:

• Pending: The recipient hasn’t accepted the e-Transfer yet. The money remains in your account until acceptance.

• Completed: The recipient has accepted the e-Transfer, and the funds have been successfully transferred.

• Cancelled: The e-Transfer has been cancelled, either by the sender or the recipient. The funds will be returned to the sender’s account.

• Expired: If the recipient doesn’t accept the e-Transfer within the specified timeframe (usually 30 days), it automatically expires, and the funds are returned to your account.

Troubleshooting:

If you encounter problems tracking your e-Transfer or have questions about its status, contact your financial institution’s customer support for assistance. They can provide specific information regarding your transaction and resolve any issues.

By following these simple steps, you can efficiently track your Interac e-Transfers and ensure your transactions proceed smoothly. Remember to always keep your online banking information secure.