Where can I find my SBB customer number?

How to Find Your SBB Customer Number

The Swiss Federal Railways (SBB) customer number is a unique 10-digit code that identifies you as a customer. You can find your customer number in several ways:

1. On Your SwissPass Card:

   • Flip your SwissPass card over and locate the area near your photo.
   • Your customer number will be printed as a 10-digit code in the format 000-000-000-.

2. In Your SBB Mobile App:

   • Open the SBB Mobile app on your smartphone.
   • Tap on the “More” tab in the bottom right corner.
   • Select “My Profile” and then “Customer Number.”

3. On the SBB Website:

   • Go to the SBB website at https://www.sbb.ch/.
   • Click on the “My Account” link in the top right corner.
   • Enter your login details and click on “Sign In.”
   • Your customer number will be displayed on the My Account page.

4. Contacting SBB Customer Service:

   • If you are unable to find your customer number using the above methods, you can contact SBB customer service.
   • You can reach them by calling 051 222 11 88 or by emailing [email protected].

Your SBB customer number is used to identify you in all your interactions with SBB, including purchasing tickets, making reservations, and managing your account. It is important to have your customer number readily available, especially when traveling.