Can Uber charge you for a ride you didn't take?

Unwanted Uber Charges: What to Do When You Didn’t Take a Ride

Seeing an unfamiliar Uber charge on your statement can be unsettling. Thankfully, there are steps you can take to address this issue and potentially receive a refund.

First, Check Your Ride History:

• Log into your Uber account and review your recent ride history. Perhaps you accidentally requested a ride but cancelled it. If you find a matching ride, it’s likely the charge is legitimate.
• Look for any rides that appear incorrect or missing from your history.

If you can’t find a matching ride:

1. Contact Uber Support: Visit Uber’s support website and submit a report detailing the unauthorized charge. Include the date, amount, and any relevant details about the supposed ride. Uber’s support team is equipped to investigate the charge and potentially issue a refund if it’s determined to be an error.

2. Dispute the Charge with Your Bank or Credit Card: If you’re unable to resolve the issue with Uber directly, you can dispute the charge with your bank or credit card issuer. This is known as a “chargeback” process.

To initiate a chargeback:

• Contact your bank or credit card company: Explain the situation and provide them with any supporting documentation, like screenshots of your Uber account or your statement.
• Submit a dispute form: The bank or credit card company will guide you through the process and may require additional information.

Time is of the Essence:

It’s important to act quickly. The sooner you report the unauthorized charge, the better your chances of getting it reversed.

Tips for Avoiding Unwanted Charges:

• Double-check your ride details before confirming: Ensure you’re requesting the correct ride, to the correct location, and with the right pickup time.
• Use a secure payment method: Avoid storing your credit card information on your Uber account if you’re concerned about unauthorized charges.
• Keep track of your rides: Regularly review your Uber history to catch any discrepancies.

Remember, navigating unexpected charges can be frustrating. By taking prompt action, you can increase your chances of receiving a refund and ensuring your financial security.