How do I claim compensation under EC 261?

Claiming Compensation Under EC 261: A Guide for Delayed Flights

European Regulation 261/2004 provides passengers with certain rights in case of flight delays. This article provides a step-by-step guide to claiming compensation under this regulation.

Step 1: Check Eligibility

To be eligible for compensation, your flight must:

• Depart from an airport within the European Union (EU)
• Arrive at an airport within the EU or be operated by an EU carrier
• Be delayed by at least:
  • 3 hours (flights within 1,500 kilometers)
  • 4 hours (flights between 1,500 and 3,500 kilometers)
  • 5 hours (flights over 3,500 kilometers)

Step 2: Calculate Compensation

The amount of compensation you are entitled to depends on the delay duration and the distance of the flight:

• 250 euros for flights up to 1,500 kilometers
• 400 euros for flights between 1,500 and 3,500 kilometers
• 600 euros for flights over 3,500 kilometers

Step 3: Contact the Airline

Contact the airline responsible for the flight and submit a compensation claim. You can do this online, by phone, or by mail.

Step 4: Support Your Claim

Your claim should include supporting documents such as:

• Flight itinerary
• Boarding pass
• Proof of delay (e.g., airport announcements, emails from the airline)

Step 5: Resolve Disputes

If the airline denies your claim or offers a lower amount of compensation, you can seek assistance from a European Consumer Centre (ECC). ECCs provide free advice and support to consumers in Europe.

Step 6: Legal Action

As a last resort, you may consider legal action if the airline refuses to pay the compensation you are entitled to. However, this should be considered carefully as legal proceedings can be time-consuming and expensive.

Tips:

• Keep records of all communication with the airline.
• Be patient and persistent. It may take some time to resolve your claim.
• Do not accept vouchers or other non-cash compensation unless it meets your financial needs.
• Consider using a claims management company to assist with the process, but be aware that they may charge a fee.

Remember that EC 261 is designed to protect passengers and ensure fair compensation for flight delays. By following these steps, you can increase your chances of successfully claiming the compensation you are entitled to.