Does Apple refund payments?

Apple’s Refund Policy and How to Request a Refund

Apple provides customers with the opportunity to request refunds for eligible digital purchases made through their online stores, including the App Store, iTunes Store, and Apple Books. The refund policy and process vary depending on the type of purchase and the circumstances surrounding it.

Eligibility for Refunds

Not all digital purchases are eligible for refunds. Generally, refunds are granted for purchases that:

• Were made within the past 90 days
• Are unused or unopened (for apps and books)
• Were purchased by mistake or without authorization
• Do not meet the customer’s expectations or fail to perform as described

Submitting a Refund Request

To request a refund, follow these steps:

1. Visit the Apple website (https://www.apple.com) and sign in to your Apple ID.
2. Navigate to the “Report a Problem” page for the App Store, iTunes Store, or Apple Books (depending on the type of purchase).
3. Select the purchase you wish to request a refund for.
4. Choose the reason for the refund request (e.g., “Purchased by mistake,” “Not as expected”).
5. Provide additional information if necessary (e.g., a description of the issue or proof of purchase).
6. Submit your request.

Review and Processing

Apple will review your refund request and respond within 48 hours. If your request is approved, the refund amount will be credited to your original payment method. The processing time for refunds may vary depending on the payment method used.

Important Notes

• Refunds are not guaranteed, and Apple reserves the right to deny requests based on specific purchase circumstances.
• Purchases made through third-party app stores or resellers are not eligible for refunds from Apple.
• Refunds are only available for purchases made from authorized Apple online stores.
• If you have any questions or concerns regarding refunds, you can contact Apple Customer Support for clarification.