How to get Uber cleaning fee back?

How to Get an Uber Cleaning Fee Refund

If an Uber driver leaves your vehicle in an unacceptably dirty condition, you may be eligible for a cleaning fee refund. Here’s how to proceed:

Steps to Get a Refund:

1. Document the Pre-Existing Condition: As soon as possible after the ride, take two clear photos of the vehicle’s interior, showing the specific areas that were dirty. This documentation will serve as proof of the condition in which you left the vehicle.

2. Get a Professional Cleaning Service: If the mess is severe enough that it requires professional cleaning, hire a reputable service and obtain a receipt for the work performed.

3. Submit Your Claim: Within one business day of completing the professional cleaning, submit your claim to Uber. The claim should include:

   • The two photos of the pre-existing condition
   • The receipt for the professional cleaning service
   • A brief description of the condition of the vehicle when you left it

Importance of Accurate Documentation:

Accurate and timely documentation is crucial for getting your cleaning fee refunded. Uber will carefully review your photos and receipt to verify the extent of the cleaning required. Poor-quality photos or missing details may result in your claim being denied.

Tips:

• Be sure to take the photos before you leave the vehicle, as it may be difficult to capture the condition after you have exited.
• Keep a record of your communication with Uber regarding the refund request.
• If your claim is denied, you may appeal the decision by contacting Uber support.

By following these steps and providing accurate documentation, you can increase your chances of getting your Uber cleaning fee refunded promptly.