Do I get a refund if my train is cancelled?

Cancelled Train? No Refunds from TER

Train travel can be a convenient and efficient way to get around, but unfortunately, disruptions can occur. While understanding the frustration a cancelled train can cause, passengers should be aware of TER’s policy regarding refunds and compensation.

TER, like many train operators, does not offer refunds or compensation for cancelled trains. This is a standard policy in the industry, often due to the complexities involved in managing disruptions and the varying reasons for cancellations. These reasons can range from unforeseen circumstances like severe weather or track maintenance to operational issues.

While TER does not provide refunds, passengers are encouraged to contact the company within 90 days of their original travel date. This timeframe provides a window for passengers to discuss alternative travel options. TER may be able to assist with finding alternative train journeys, arranging for reimbursement for specific expenses incurred, or offer other appropriate solutions. Passengers should be proactive in contacting TER and outlining their situation.

It’s crucial to remember that the lack of a refund does not mean the passenger is left entirely without recourse. Contacting TER within the stipulated timeframe can often lead to assistance in mitigating the inconvenience caused by the cancellation. Passengers should be prepared to discuss their situation and consider alternative travel options. While a complete refund is not offered, TER aims to provide reasonable assistance in finding solutions to the disruption caused by the cancellation.