Do you need to show proof of Railcard?

Got a Railcard? Don’t Forget It For Refunds and Disputes!

Traveling by rail can be a convenient and enjoyable experience, but sometimes things don’t go as planned. Whether you’re seeking a refund or need to resolve a fare dispute, having the right documentation is crucial for a smooth process.

When Seeking a Refund or Resolving a Fare Dispute, You’ll Need:

1. Your Railcard: This essential document proves your entitlement to discounted fares. Without it, your claim might be rejected.

2. Supporting Documentation:

   • Purchased Tickets: If you’ve already paid for your tickets, present the original tickets or a clear copy.
   • Penalty Fare or Payment Notice: If you haven’t paid for your journey and incurred a penalty fare, provide the relevant notice.

Why Is This Documentation Important?

Presenting this documentation helps validate your claim and ensures efficient processing. Failure to provide these documents may lead to delays in processing your request.

Remember: Keep your Railcard and supporting documentation readily accessible in case you need to make a claim or dispute.

Tip: Take clear photos of your Railcard and tickets for easy access and as a backup.

By being prepared with the necessary documents, you can streamline the refund or dispute process and get back on track with your journey.