How much compensation do you get for delayed Eurostar?

Delayed Eurostar Compensation: Know Your Rights

As a passenger on Eurostar, you’re entitled to compensation in the event of significant delays. Here’s a breakdown of the refund policy based on the disruption’s duration:

• Delays of 60-119 minutes: 30% fare compensation
• Delays of 120-179 minutes: 60% fare compensation
• Delays exceeding 180 minutes: 75% fare compensation

It’s important to note that the compensation applies to the price of your journey, not the full ticket cost. For example, if your journey cost €100 and your train was delayed by 120 minutes, you would receive a refund of €60 (60%).

To claim your compensation, you can contact Eurostar’s customer service team. You may need to provide proof of your delay, such as your ticket or boarding pass. Eurostar has a dedicated “Delay Repay” section on its website where you can find more information and submit your claim.

It’s worth noting that the compensation policy applies to both Eurostar’s direct and partner services. If your train is operated by another company but is part of a Eurostar journey, you’re still eligible for compensation.

While delays can be frustrating, it’s important to remember that Eurostar has a clear compensation policy in place to provide financial relief to affected passengers. By understanding your rights and following the necessary steps, you can claim your entitled compensation and make the inconvenience of a delay a little more bearable.