What are my rights if my flight is Cancelled?

Understanding Your Rights When a UK Flight is Cancelled

Airline cancellations, unfortunately, are a reality for travellers. Under UK law, however, passengers are afforded specific rights to protect them from inconvenience and financial loss. Crucially, these rights offer a clear path forward when faced with a cancelled flight.

The cornerstone of these rights is the choice offered to the affected passenger. Instead of simply being left to their own devices, passengers are granted the right to a full refund or a suitable alternative flight. This fundamental right ensures passengers aren’t stranded without recourse.

A “suitable alternative” flight, however, isn’t just any flight. It needs to meet certain criteria. The airline must provide a flight that aligns with the passenger’s original itinerary as closely as possible, factoring in reasonable travel time considerations. This includes the same or equivalent destination, comparable journey duration, and a similar level of comfort and amenities.

Crucially, if an airline offers a rebooking option, the passenger isn’t obligated to accept it. They retain the absolute right to demand a full refund for the cancelled flight. This empowers the passenger and ensures the airline’s obligation to act responsibly in the event of cancellation.

While these rights are clearly defined, it’s essential to understand certain caveats. The airline’s responsibility often hinges on whether the cancellation was due to circumstances under their control. If the cancellation results from extreme weather conditions, a significant operational disruption, or other unforeseen circumstances beyond the airline’s reasonable control, the passengers’ rights might differ slightly. However, even in such cases, the principle of a full refund or suitable alternative remains the primary legal consideration.

It’s equally important to promptly document the cancellation, any offered rebooking details, and the specific circumstances surrounding the cancellation. This documentation becomes critical if a passenger needs to pursue further action or a claim.

Finally, while UK law provides a framework for passenger rights, understanding the specific terms and conditions of your ticket remains important. Reviewing your booking details and any relevant airline policies can further clarify your rights and obligations.