What compensation do I get if my flight is cancelled?

Passenger Rights in the Event of a Flight Cancellation

Flight cancellations can be a major inconvenience, but passengers have certain rights to compensation and assistance from the airline. Here is a summary of what you can expect if your flight is cancelled:

Refund or Rebooking

If your flight is cancelled, you have the right to a full refund of your ticket or to be rebooked on a different flight. The airline should provide you with options for alternative flights and assist you in making arrangements.

Reasonable Care

If the cancellation occurs after you have reached the airport, the airline is responsible for providing reasonable care to passengers. This may include:

• Meals and refreshments
• Hotel accommodation if necessary
• Transportation to and from the airport

The specific level of care provided will depend on the circumstances of the cancellation, such as the length of the delay and the availability of alternative transportation.

Compensation

In some cases, passengers may also be entitled to compensation for flight cancellations. This may include:

• EU regulations (EU 261/2004): Passengers flying within or from the European Union are entitled to compensation ranging from €250 to €600, depending on the distance of the flight and the length of the delay.
• U.S. Department of Transportation (DOT): Passengers flying within the United States may be entitled to compensation if the cancellation is due to a controllable reason, such as mechanical issues or crew shortages.

It’s important to note that the specific compensation rules and regulations may vary depending on the airline, the country of departure, and the destination. Passengers should check with their airline or consult relevant travel regulations for more detailed information.

Steps to Take If Your Flight is Cancelled

If your flight is cancelled, it’s important to take the following steps:

1. Contact the airline: Inform the airline immediately and request a refund or rebooking.
2. Request reasonable care: If the cancellation occurs after you have reached the airport, ask the airline for meals, accommodation, and transportation as needed.
3. Keep records: Keep all receipts and documentation related to the cancellation and any expenses incurred.
4. File a complaint: If you are denied compensation or reasonable care, you may file a complaint with the relevant regulatory authority (e.g., the DOT or EU authorities).

By understanding your rights and taking the appropriate steps, you can ensure that you receive fair treatment from the airline in the event of a flight cancellation.