What are the rights of passengers if a flight is cancelled?

Passenger Rights in the Event of Flight Cancellations

When a flight is cancelled, passengers are entitled to certain rights, which can vary depending on the reason for the cancellation and the airline’s policies. These rights are designed to protect passengers from the inconvenience and financial loss that can result from a cancelled flight.

Rebooking on an Alternative Flight

In most cases, when a flight is cancelled, the airline will rebook passengers on the next available flight to their destination. This may involve a different flight time or a different airline. The airline is responsible for finding and booking the alternative flight, and passengers are not obligated to pay any additional charges.

Full Refund

If the airline is unable to rebook passengers on an alternative flight that meets their needs, they are entitled to a full refund of their ticket price. The refund must be provided in the same form as the original payment.

Monetary Compensation

In addition to a refund, passengers may also be entitled to monetary compensation for the inconvenience and expenses caused by the flight cancellation. The amount of compensation varies depending on the length of the delay and the airline’s policies. In some cases, passengers may be entitled to compensation even if they were able to rebook on an alternative flight.

Other Rights

In addition to the above, passengers may also be entitled to other rights, such as:

• Meal and accommodation: If the flight delay is expected to be extended, the airline may provide passengers with meals and accommodation.
• Ground transportation: The airline may provide passengers with ground transportation to and from the airport if the delay or cancellation occurs at a destination other than the passenger’s origin.
• Clear and timely communication: The airline must provide passengers with clear and timely information about the flight cancellation and their options for rebooking or refund.

Filing a Claim

If a flight is cancelled, it is important for passengers to contact the airline as soon as possible to file a claim for compensation. Passengers should keep all documentation related to the flight cancellation, such as boarding passes, confirmation emails, and receipts for expenses incurred due to the delay.

By understanding their rights and taking prompt action, passengers can ensure that they are fairly compensated for the inconvenience and expenses caused by a flight cancellation.