How do I stop a request on SBB?
Cancelling an SBB Request
The Swiss Federal Railways (SBB) offers a wide range of online services, including ticket purchases, subscription management, and timetable information. If you need to cancel a request you have made through the SBB website or mobile app, the steps involved may vary depending on the type of request.
General Cancellation Procedure:
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Login to Your Account: Access the SBB website or mobile app and log in to your account.
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Locate the Request: Navigate to the section of the website or app where you made the request (e.g., My Tickets for ticket purchases or My Subscriptions for subscription changes).
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Find the Specific Request: Identify the request you wish to cancel from the list of active or recent requests.
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Cancel or Delete: Look for a Cancel or Delete button or option associated with the request. Click or tap on this button to initiate the cancellation process.
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Confirm Cancellation: You may be prompted to confirm your cancellation request. Review the details and click or tap on the confirmation button.
Specific Request Cancellations:
Ticket Purchases:
- Log in to your SBB account and navigate to My Tickets.
- Find the ticket you wish to cancel and click on the Cancel button.
- You will be asked to confirm the cancellation and receive a refund or credit if applicable.
Subscription Changes:
- Log in to your SBB account and navigate to My Subscriptions.
- Find the subscription you wish to cancel and click on the Manage button.
- Select the Cancel Subscription option and follow the prompts to complete the cancellation.
Other Requests:
For other types of requests, such as timetable inquiries or feedback submissions, the cancellation process may vary. Contact SBB customer service for assistance.
Additional Tips:
- Cancellations may be subject to fees or restrictions, depending on the type of request and the time frame involved.
- If you are unable to cancel a request through the online platform, you can contact SBB customer service for assistance.
- Keep in mind that cancellations may take some time to process, especially during peak periods.
By following these steps, you can efficiently cancel an SBB request and manage your travel or subscription arrangements effectively.
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