Do you get compensation if your flight is Cancelled?

Cancelled Flight? You’re Likely Entitled to More Than You Think

Flight cancellations are frustrating, disruptive, and often leave passengers feeling helpless. But the good news is, you’re probably entitled to more than just a mumbled apology from the airline. Contrary to popular belief, even if you booked a “non-refundable” ticket, you are likely eligible for compensation if your flight is cancelled.

The key lies in understanding the distinction between a cancellation initiated by you and a cancellation initiated by the airline. If you cancel your flight, the terms and conditions of your specific ticket (refundable or non-refundable) will determine whether you receive a refund. However, if the airline cancels your flight, the rules shift significantly in your favor.

Legally, airlines are obligated to provide compensation or alternative arrangements when they cancel a flight, regardless of the reason for cancellation. This applies even to those tickets marketed as “non-refundable.” The term “non-refundable” typically refers to the non-recoverable nature of the booking fee itself, not the right to compensation for a disruption caused by the airline. Think of it like this: you purchased a service, and the airline failed to deliver that service.

What kind of compensation can you expect? This varies depending on several factors including:

• The length of the delay: A short delay might only warrant a rebooking onto a later flight. Longer delays, however, often trigger the right to a full refund of your ticket price.
• Your destination: Regulations governing passenger rights differ slightly between countries and regions. Knowing your rights under the relevant jurisdiction (e.g., EU regulations, US Department of Transportation rules) is crucial.
• The airline’s policy: While legal minimums exist, airlines may offer additional compensation or benefits beyond the legally required minimum. Check their passenger rights policy on their website.
• Whether you opted for travel insurance: Travel insurance can significantly augment your compensation options, often covering expenses not directly covered by the airline (like hotel accommodation during unexpected delays).

To claim your compensation, gather your flight confirmation, boarding pass (if applicable), and any documentation related to the cancellation. Contact the airline directly and formally request reimbursement or alternative travel arrangements. If you encounter difficulties, consider contacting your consumer protection agency or seeking legal advice. Don’t be intimidated – you have rights.

In short, while “non-refundable” tickets might not provide a refund if you cancel, they do not negate your right to compensation if the airline cancels your flight. Being proactive, documenting everything, and knowing your rights are vital steps in securing the compensation you deserve after a flight cancellation. Don’t let airlines leave you stranded – financially or otherwise.