What can you claim if your flight gets cancelled?

Flight Cancelled? Know Your Rights and Reclaim What’s Yours

Flight cancellations are frustrating, disruptive, and can throw a wrench in even the best-laid travel plans. But knowing your rights can significantly ease the burden and help you recoup lost time and money. The good news is that when an airline cancels your flight, you’re not simply left stranded. You have legal recourse, and understanding your options is key.

The most fundamental right you have is the choice between a full refund and a replacement flight. This applies to the entire booking, not just the cancelled segment. Let’s break down each option:

1. The Full Refund: This is often the simplest and most straightforward option. You are entitled to a complete refund of the cost of your ticket, including any taxes and fees. This extends to any unused portions of your journey, such as connecting flights you won’t now be able to take. Crucially, this applies even if the cancellation was due to circumstances beyond the airline’s control, such as unforeseen weather events. The airline is obligated to offer this refund, regardless of the reason for the cancellation.

2. The Replacement Flight: If you prefer to still reach your destination, you are entitled to a comparable replacement flight offered by the airline at no extra cost. This should be a flight that gets you to your final destination as quickly and conveniently as possible, taking into account factors like flight times and available connections. If the replacement flight offered is significantly less convenient (e.g., involving extensive delays or layovers), you may still be able to opt for a refund.

Beyond the Basics: Additional Considerations

While a refund or replacement flight are your core entitlements, other factors can influence your compensation:

• Compensation for Delays: While a refund covers the cost of your ticket, you may be entitled to further compensation if the cancellation caused significant delays. This varies depending on the airline, your location (different countries have different regulations), and the length of the delay. Regulations like EU261 often dictate specific compensation amounts for lengthy delays.

• Hotel and Meal Expenses: If the cancellation forces you to incur unexpected expenses such as overnight accommodation or meals due to missed connections, you may be able to claim reimbursement from the airline. Keep receipts as proof of these expenses.

• Connecting Flights: As mentioned above, refunds and replacement flights extend to the entire booking, including any connecting flights rendered unusable by the initial cancellation. The airline is responsible for arranging alternative transportation or providing a refund for the full itinerary.

• Documentation is Key: Keep all relevant documentation, including your flight ticket, confirmation email, boarding pass (if applicable), and receipts for any additional expenses incurred due to the cancellation. This will be vital if you need to pursue compensation beyond the initial offer from the airline.

Navigating the Process:

Contact the airline immediately to initiate the claim. Be polite but firm in explaining your situation and the compensation you’re entitled to. If you encounter difficulties, consider contacting your credit card company or travel insurance provider (if you have it) for assistance. You may also be able to find support through consumer protection agencies in your country or region.

Flight cancellations are stressful, but by understanding your rights and proactively seeking compensation, you can mitigate the disruption and reclaim what’s rightfully yours. Remember, your rights extend beyond just getting to your destination; they also encompass financial recompense for the inconvenience caused.